Terms of service

Re-Loved Apparel provides a replacement or repair warranty for defective products resulting from poor workmanship at the time of delivery. This warranty is valid for unused garments for a period of 14 days from the date of delivery. To initiate a warranty claim, the customer must notify us in writing within 14 days and provide photographic evidence of the defect to substantiate the claim.

Re-Loved Apparel will cover the shipping costs for garments returned due to poor workmanship. We take pride in our products and are committed to ensuring customer satisfaction. Please refer to our warranty policy for further details on how to initiate a claim and the terms and conditions of our warranty. 

Customer Accounts, Payment Terms and Manually Processed Orders

At Re-Loved Apparel, we strive to provide a seamless and efficient ordering process for our customers. We offer a secure checkout system on our website to ensure smooth transactions. Orders requested manually, i.e., any order not created and paid for via the Checkout on our website, will be subject to approval and may incur administrational charges.

We do not offer credit accounts such as payment on delivery or 30-day payment agreements unless at the discretion of management. Manually processed orders (i.e. orders requested via email/purchase order) will be required to pay freight and will have a different pricing structure for in-stock items. 

At Re-Loved Apparel, we are committed to providing excellent customer service and transparency in our policies. If you have any questions regarding our account policy, please do not hesitate to contact our customer service team info@re-lovedapparel.com